Privacy Policy

READ OUR PRIVACY POLICY

Destiny Mediation Services (Pty) Ltd

Registration Number: 2026 / 573825 / 07

Last Updated: August 2026

1. Introduction

Destiny Mediation Services (Pty) Ltd ("we", "us", or "our") respects your privacy and is committed to

protecting your personal data.

This privacy policy informs you how we look after your personal data when you visit our website (destinymediation.co.za) and tells you about your privacy rights and how the law protects you.

This policy is specifically structured to comply with the Protection of Personal Information Act (POPIA) of South Africa and international digital advertising standards, including Google Ads requirements.

2. Responsible Party Information

The responsible party for processing your data under South African law is:

• Company Name: Destiny Mediation Services (Pty) Ltd

• Registration Number: 2026 / 573825 / 07

• Address: Atrium on 5th, 5th Street, Sandton, Gauteng, 2196

• Contact Email: info@destinymediation.co.za

• Contact Phone: 010 412 0229

3. The We Collect About You

Personal data, or personal information, means any information about an individual from which that

person can be identified. We may collect, use, store and transfer different kinds of personal data about

you which we have grouped together as follows:

• Identity Data: includes first name, last name, or similar identifier when provided via a contact form.

• Contact Data: includes email address, phone numbers, or physical address.

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version,

time zone setting and location, browser plug-in types and versions, operating system and platform,

and other technology on the devices you use to access this website.

• Usage Data: includes information about how you use our website, products and services.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity and Contact Data by filling in forms or by

corresponding with us by post, phone, email or otherwise.

• Automated technologies or interactions: As you interact with our website, we will automatically

collect Technical Data about your equipment, browsing actions and patterns. We collect this

personal data by using cookies, server logs and other similar technologies.

5. Google Ads & Third-Party Analytics Tracking Notice

We use Google Ads online advertising services, including conversion tracking and remarketing

features, alongside tools like Google Maps and Matomo analytics to optimize our site experience and

digital outreach.

• Third-party vendors, including Google, use cookies, web beacons, and unique device identifiers to

serve tailored advertisements across the internet based on someone's past visits to our website.

• No personally identifiable data (such as names or emails) is shared with Google or third-party

marketing networks through these tracking technologies without your explicit consent.

• Opt-Out Instructions: You can manage your ad personalization settings or opt-out completely

from Google's use of cookies by visiting the official Google Ads Settings page. Alternatively, you

can configure your tracking preferences via the Network Advertising Initiative (NAI) opt-out

platform.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your

personal data in the following circumstances:

• To process and respond to inquiries submitted via our contact forms.

• To deliver relevant website content and advertisements to you and measure the effectiveness of the

advertising we serve.

• To use data analytics to improve our website, services, marketing, and user experiences.

• Where it is necessary for our legitimate interests and your interests and fundamental rights do not

override those interests.

7. Your Legal Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have explicit rights in relation to your

personal information, including:

• Request access to your personal information free of charge to confirm what data we hold.

• Request correction of the personal information that we hold about you to rectify incomplete or

inaccurate data.

• Request destruction or deletion of your personal information where there is no lawful reason for

us to continue processing it.

• Object to processing of your personal information for direct marketing or where we are relying on

a legitimate interest.

• File a complaint at any time with the Information Regulator of South Africa if you believe your data

privacy rights have been infringed.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being

accidentally lost, used or accessed in an unauthorized way, altered or disclosed. This includes the use

of encrypted SSL/TLS connections for all web traffic and secure internal access protocols. However,

please note that no transmission over the internet or email communication is completely secure, and

we cannot guarantee absolute security.